Last updated: 29 October 2026
Please choose your skincare carefully
Our store does not accept returns or exchanges because of a change of mind or a personal product preference, including unopened skincare products. Please review the description, ingredients and suitability before ordering, and contact us if you need help choosing.
Damaged, defective or incorrect items
If an item arrives damaged, defective or different from your order, contact us promptly with your order number and, where possible, photos of the item and packaging. Keep the product and packaging until we explain the next steps. Please do not use a product that appears damaged or unsafe.
How we resolve a problem
We will review the issue and arrange the appropriate remedy, including replacement or a refund where required by applicable UAE consumer protection law. You will not be charged the necessary return or replacement delivery costs where the problem is our responsibility. Any refund amount and method will be confirmed with you after review; for cash-on-delivery orders, we will agree an appropriate refund method.
Contact & statutory rights
Email info@lumaie.ae or call / WhatsApp +971 54 496 9853. This policy does not limit your mandatory rights under applicable UAE law.